At Netwave, we believe in adopting best practice policies. We do that by using integrated technology platforms to deliver our managed services. Our aim is to deliver high class desktop management services at flat affordable monthly fee per desktop.
Deliverables
- Daily checks to ensure Anti-virus signature updates for every desktop.
- Weekly Spyware scan and removal from each desktop. Comprehensive reporting on threat levels observed for each desktop.
- Weekly patch assessments. Thorough research of critical security patches for compatibility for each desktop and patch deployment once a month. Comprehensive reports on critical patches deployed per machine.
- Weekly cleaning of Internet temporary files for each desktop along with comprehensive report on number of files removed, each indicated with size, for each desktop.
- Comprehensive asset management reports categorized as software, hardware, networks and other reports for configured users, shares, password settings etc per every desktop.
- Comprehensive change asset reports to track changes in assets for its software and hardware including tracking modifications in parameters likes users, shares etc.
- Help desk services for remedies of day-to-day desktop operational issues per user using remote control technologies and experienced staff.*
- 24x7x365 Live chat with helpdesk professionals for assistance with operating system and major applications issues or questions.*
- 24x7x365 Live chat for instant technical assistance*
- Access to over 1,600 online interactive guides & training modules*
*Select packages
Packages
Netwave provides an array of desktop managed services that minimize daily hassles involved with using and managing desktops, so you can get on with your business. iProtect for PCs
- OS Service pack & patch level reporting
- Verification of antivirus updates
- Asset scanning & Inventory management reporting
- Customer web portal with integrated trouble ticketing
- Monthly report for system activities and status
- Deployment of critical Microsoft patches
- Deployment of latest operating system service packs
- Spyware and virus detection and removal
- Removal of temporary files and internet "debris"
iAssist for PCs
- 24x7x365 Live chat for instant technical assistance
- Next-Business-Day onsite response time guarantee
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If you Qualify for a FREE Desktop Virtualization proof of concept!*
Together with our technology partners, Netwave is hosting events focused on the latest virtualization solutions.