At Netwave, we believe in adopting best practice policies. We do that by using integrated technology platforms to deliver our managed services. Our aim is to deliver high class desktop management services at flat affordable monthly fee per desktop.
Deliverables
Daily checks to ensure Anti-virus signature updates for every desktop.
Weekly Spyware scan and removal from each desktop. Comprehensive reporting on threat levels observed for each desktop.
Weekly patch assessments. Thorough research of critical security patches for compatibility for each desktop and patch deployment once a month. Comprehensive reports on critical patches deployed per machine.
Weekly cleaning of Internet temporary files for each desktop along with comprehensive report on number of files removed, each indicated with size, for each desktop.
Comprehensive asset management reports categorized as software, hardware, networks and other reports for configured users, shares, password settings etc per every desktop.
Comprehensive change asset reports to track changes in assets for its software and hardware including tracking modifications in parameters likes users, shares etc.
Help desk services for remedies of day-to-day desktop operational issues per user using remote control technologies and experienced staff.*
24x7x365 Live chat with helpdesk professionals for assistance with operating system and major applications issues or questions.*
24x7x365 Live chat for instant technical assistance*
Access to over 1,600 online interactive guides & training modules*
*Select packages
Packages
Netwave provides an array of desktop managed services that minimize daily hassles involved with using and managing desktops, so you can get on with your business.
iProtect for PCs
OS Service pack & patch level reporting
Verification of antivirus updates
Asset scanning & Inventory management reporting
Customer web portal with integrated trouble ticketing
Monthly report for system activities and status
Deployment of critical Microsoft patches
Deployment of latest operating system service packs
Spyware and virus detection and removal
Removal of temporary files and internet "debris"
iAssist for PCs
24x7x365 Live chat for instant technical assistance
Next-Business-Day onsite response time guarantee
Find out more about Netwave's Desktop Support Services.
